Directv
Installer Refused Dish Placement and Support Never Followed Up

Buyer beware when it comes to DirecTV. Let's start from the beginning. I scheduled an installation for three days ago (17 JAN). The subcontractor who showed up claimed he could not get a clear view of the southern sky. Not true. There are plenty of areas in my yard with clear view. Unfortunately, they are all about 10 yards away from the house. I believe that this individual simply didn't want to have to dig and install a cable that long. He was at best incompetent, and at worst lazy.

The sub was supposed to send an area supervisor for a second opinion on the dish installation with 24-48 hours. 72 hours later, not even phone call. I called DirecTV TWICE today to get a super out here. Nothing. Called again to complain, re-schedule the installation AGAIN, and hopefully get some compensation in the form of a temporary discount on my monthly bill. No dice. The customer service rep acted like he didn't care one iota.

Basically, he acted like a total punk. At that point, I'd had enough and cancelled my installation and want nothing further to do with these bums. I switched to Dish Network this evening. Had they put forth just a little effort, and shown just a little respect, I would have hung with DirecTV.

Company: Directv
Country: USA

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