FedEx Office
Print Order Showed 20% Coupon but Receipt Charged Full Price

I have used FedEx Office's online print services for five years for my marketing communications work. I have found them quick and reliable, if perhaps a bit pricey. Tonight I tried to apply a 20% discount coupon to make a brochure job more affordable. I had to place the order three times, with a tight deadline for getting it printed. The online order showed the discount, only to have the final receipt at full price.

Calling the 800 help line sent me first to a fairly clueless staff person, then to another person who said they couldn't do anything about the order because there was no manager at the store where I was picking the job up. I could try placing it again! Ridiculous. I won't return my business there.

Company: FedEx Office
Country: USA

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