Extra Space Storage
TV Stolen From Unit, Insurance Refused, Double Charged

I moved my stuff into a unit that the door can be easily open when it is locked without breaking it. But I did not think that somebody would steal my stuff. While I was moving my furnitures out of the unit I noticed that my 40" LCD Tv was stolen. Since my door was not broken the insurance company refused to pay for my TV.

Also, since the facility did not have security cameras, I could not figure out how they get into my unit. In addition to all, even though I moved out on 7/16 they charge my whole month. After they charge me whole month they rented my unit to someone else on 7/20 but they did refund my money for 10 days. It means they rented the same unit to two different people at the same time (10 days period). Last but not the list concern of my is they also charge me another 48 $ after I moved out, when I called the manager she said it should not have happened, she would take care of it, but she never returned my call and refund my money. Basically it was a horrible experience with Extraspace Storage.

Company: Extra Space Storage
Country: USA

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