Extra Space Storage
Charged to Fix Unit Number Mix-Up in Kihei Maui

Extra Space Storage, Kihei, Maui, HI%u2026.. This place doesn't even deserve 1 star. Their people know nothing about customer service and tried to make me pay more money for their mistake. 1 month ago I stored two very expensive, custom made SUP's (stand up paddle boards). One of their employees moved me to a second unit because the first one she showed me wasn't the advertised 5x5... It was obviously smaller. So she took me to another unit and said I could have that one and she would take care of changing the unit number. She obviously didn't do that because a few days later they called me to say that my locker was open and it appeared that my boards had been stolen. The next day they called to tell me that I wasn't in the "correct" unit and to come move my stuff to the original unit. Obviously I was pissed off because it was their mistake, not mine, so I was not going to move. How difficult is it to change a "2" to a "3"? So then here we are a month later and after not hearing from them and thinking everything was fine... I get a message from Travis saying that I have to call them "its urgent". He gives me two options, 1. I can move my things back to the original locker, or 2. I can pay them money to change the paperwork. Seeing as it was their mistake to begin with, I chose option number 3. Get my shit out of there and call headquarters and the CEO.
Use another storage unit on Maui. Do not use extra space storage or risk similar bull crap. Their people know nothing about customer service or doing the right thing. I wasn't looking for any kind of an apology, just someone to tell me that I could stay in that second unit, which they put me in, and not have to pay money to fix their mistake. Travis, you need more training.

I also find it extremely humorous that you advertise "outstanding customer service" on your business site. Too funny!!

Company: Extra Space Storage
Country: USA

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