Extra Space Storage
Unit Broken Into Along With Ten Others, Then Rent Raised

I have been using the Extra Space Storage Units in San Dimas, CA for the past couple years on and off. I just recently put my stuff back into storage and within the past month, I got a phone call saying my unit was broken into! Not only was it my unit, ten other units were also suffered by this. I can see if this was a freaky situation and some came into one unit, but ten! That seems too planned...

And to top it off, Extra Space must have got the "5 month itch" because I got a letter a week after the break-in stating that they were raising my rent by $16/month. No help was given for my ransacked and stolen items (at least I've paid for insurance this whole time), but I would have thought they could have credited at least one month for my misfortune under their "secured" gates. Need-less to say they will be losing a customer and I'll make sure all my friends and family don't make the same mistake I did by putting my personal belongings in their units...

Company: Extra Space Storage
Country: USA

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