Wal-Mart
Chair Mat Order Cancelled Three Times, Rude Call Center Agent

I tried three times to order a chair mat for my home office and every time it got cancelled after I received confirmation by email. I finally called Walmart customer service and the first gentleman told me it was a PayPal problem.

I called PayPal and they were very nice and assured me that they tried each time to pay but Walmart refused payment. I called Walmart a second time and got a very rude, nasty attitude person by the name of Stephanie who refused 5 times to let me talk to a supervisor and hung up on me.

I called back and talked to a very nice gentleman who explained to me that it was indeed a Walmart problem that I had failed some sort of criteria set out by Walmart finance center. I asked him if I could speak to a supervisor and he allowed me to do so.

The supervisor was most pleasant and did explain that I would have to call Monday, as this was a weekend, and the finance department would certainly get it corrected. He said he would look into the matter with Stephanie, however, he was uncertain if he could to anything about it as it showed she was in a different call center and he agreed that such conduct was unacceptable. I went ahead and ordered from someone else.

Company: Wal-Mart
Country: USA

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