ATT U-verse
Email Suspended Over Unpaid Bill Despite Promise to Pay

On Nov 7 you sent me a letter about a bill that I had neglected to pay. I called you immediately for clarification (acct. #102327518). Told the rep that I will pay the amount but will take 2-3 days since I pay all of my bills via my bank. Next thing that happened: You suspended my e-mail (bagasas@sbcglobal.net). I consider this BLACKMAIL since one needs e-mail to keep in touch and even pay his bills, especially when on the road. Called and payed the bill on the spot via MasterCard. The rep assured me that my e-mail will be restored momentarily. Had no e-mail for the next 2 days. Spent 2-3 hours on the phone for two days in a row to have my e-mail finally restored. It cost me over $25-30 in air time plus the anguish and aggravation. DISGUSTING!!! Have been an att customer for over 30 years (860 4472934), always paying my bills promptly. SAD how you treat your good customers. I am MAD and considering dropping all services from att (phone, internet, TV).

Company: ATT U-verse
Country: USA

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