AT&T Uverse
Delivery of Service/Customer Support

We named AT&T on October 24 to setup U Verse support within our new home. They stated they might not put up an installment day before November 18! While pressed to get a faster day they recommended we contact every day because they get cancellations 'constantly'. Dissatisfied but decided to test the service-we waited. We named every single day as recommended, waited to talk to a repetition, required an early on appt, and not could easily get an early on day.

On Nov 18, your day of installment, my spouse requires your day off-work to hold back throughout the given screen of appearance (11-1). By 1 when no body had nevertheless to reach he calls to become informed they mightnot come and not had purpose of calling. While he questioned if he could reschedule they mightnot give a day as a result of mystical 'support problem' they'dnot solved.

Your criticism would be to record the terrible customer support by AT&T U Verse. We not just dropped per month of support, we dropped each day of earnings, along with a good deal of regard for the corporation. The possible lack of reaction or readiness to correct the problem will certainly harm their customer-acquisition and preservation (they dropped us and all our buddies!). Nevertheless, the disappointment to reside as much as the contract (installment day) and also the lack of a phone to provide us discover ahead of time is inexcusable.

Company: AT&T Uverse
Country: USA
State: Connecticut
City: Trumbull

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