Direct TV
Poor service

I ordered Direct Tv on June 14th. They came to install in a timely manner, June 16, with one issue, one box shorted out on install. The installer said it was a bad electrical outlet. I had an electrician come out and he checked everything and found nothing. I went to hook up the box on Hune 23rd and got shocked by blast and sparks flew.

It did something tothe system and had not TV in the house. I then called them to see when they could get out to fix the HOT electrical coax cable, there response was in 8 days. I was left with a HOT wire in my sons bedroom and was expected to wait for 8 days for someone to show up.

When I called and they said they couldn't be there for over a week she said it was impossible for the equipment to do such a thing. I told her if they couldn't be there for 8 days they could just come and pick-up there equipment and I am not paying a dime for there horrible service, she said she understood.

I called to cancell the service, they are now wanting to charge me $460 for a early termination fee... Wow. I have there service, that potentially could have burnt my huse down, they wont come and fix it in a timely manner, and they want to charge me. What has ever happened to customer service!!!

Company: Direct TV
Country: USA
State: Georgia

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