Samsung 50' Plasma TV
No picture, poor customer service

The image on my two-year old lcd television abruptly went dark and certainly will not return. A Google search of the shows this issue is truly typical. I had been happy with my first phone to customer support (although it required 45 units for me personally to obtain through). The consultant explained that Samsung might restore it for me personally when the issue was exactly the same physical problems whilst the others and never because of bodily harm or else a direct result mistreatment. I assured him the merchandise was perfect and waited for that guaranteed phone in the regional support technology. Upon talking to the support technology, I had been educated the analytical might charge me $125. I mentioned this wasn't told me and was informed I had a need to contact Samsung once again. After I did, I had been informed the organization doesn't protect diagnostics which Samsung isn't bound from the representations of the support representatives. I requested to talk to an excellent and was supplied contact info for that workplace of the leader. Remarkably, I had been approached your day after my preliminary mail towards the leader's office. Obviously, the leader's workplace is simply another call centre. Surprisingly, the individual I talked with, Sean Finnerty, really rudely explained Samsung wouldn't protect the analytical or even the fix (even when it is proven to not be my problem). I expected for contact info for that exceptional and was refused. I discussed that I had been not pleased using the firm's customer request workflow and want to create a notice within an try to influence change (useless, I understand). Sean explained the "objective of influencing change isn't open to you."

Not just did the organization not recognize that my problem was typical (one representative actually explained that lcd televisions don't have capacitors, which quarry absolutely does), they did so within the rudest way. Just before this occasion I had been an advocate of Samsung. I own numerous Samsung tvs along with other items and also have persuaded several buddies to buy Samsung tvs. Simply, my tips were out-of a random appreciation for South Korea and also the fantastic folks of that nation along with a lost confidence in virtually any of its goods. Third remarkably unpleasant experience, I'll no further purchase Samsung and plan on yelling in the hills my customer support horror tale.

Company: Samsung 50' Plasma TV
Country: USA
State: Florida

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