Tivo
Misleading Service

I bought a TIVO set ($300) and signed up for the service only to find out that my phone company who provides my cable service does not use cards. After spending several months trying to find a workaround (this was not a high priority in my life), I finally realized that the TIVO would not work. When I tried to cancel the service, I was informed that cancellation after 30 days was not possible due to company policy. Needless to say this was news to me. The agent agreed that my inability to connect TIVO and all of the related problems were documented.

I explained I physically could not use the service, the essence of his answer, too bad, company policy not to allow cancellations after 30 days.

I would not recommend TIVO because of this. Their behavior on this matter is totally unaceptable and it is a good indicator what they would be like on other matters. As the saying goes, "buyer beware".

Bill T.

Company: Tivo
Country: USA

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