DirecTV
Installation Billed Four Credit Card Transactions, Only One Authorized

Called DirecTV to get install about 12/17. Install scheduled for 12/20. Called about 12/18 and reduced service from Choice Xtra Package with 2 free receiver upgrades to just one HD receiver and 3 standard receivers. Was told, after about 90 minutes on the phone and being switched thru 4 different "service persons", to wait for the installer and make the changes then.

So I waited for the installer. On 12/20, the installer arrived and I explained what I wanted to do. He contacted the company and talked with them. Then he gave me the phone and I talked with 3 different "service representatives". After being switched the third time, I got someone who knew what to do. He canceled my installation and restarted a new installation. At this time I applied for the "advertised refer a friend package' with my brother's account number. It was accepted and my brother sent in an email to say I was his referral. The installer did the install.

It seems DirectV can't get its schedules correct as they called me 3 times after that with new installation dates. Everything seemed to working well until I got my credit card bill dated 1/12.

Instead of the $21.32 it should have costed to get installed, they had billed my credit card 4 different transactions ($121.63 total), only one of which I authorized for $10. When I called in to complain, I found out (90 minutes and 4 switches later) refer a friend rebate was not given. I decided to cancel and did 1/21.

Company: DirecTV
Country: USA

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