DirecTV
Refurbished Replacement DVR and Satellite Signal Lost

When DVR started making noise, I knew the hard drive was about to fail. I ordered a replacement, and when it arrived, I could tell it was a refurbished model (it stated that on the box). I called to ask for a new one, since I already had my current one for years, and it was making noise. They sent me another one, and now the satellite can't find a signal. I have been on the phone numerous times over the last three weeks, always with them suggesting the same stupid solutions. "unplug it an plug it back in..." "... Disconnect the cables and connect them back"

I then made my last call to tell them to cancel my service and pick up all their crap - I'm going to cable. On this particular day, I miraculously received service again! Getting all channels! Well, this lasted two days. Now I am back to another service call, bad diagnostic tests, and now I qualify for a case manager who will call me back in another two hours to schedule a service call! Really? I need a case manager to fix my reception? And I have to wait a couple hours to schedule a service call??? How many layers of bureaucracy do they have?

Comcast cable never looked so good! They have one more chance, then the dish comes off the house and on to the ground!

Company: DirecTV
Country: USA
State: District of Columbia
City: Washington

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