Cable One
Cable one Internet and Cable Failure - Cable one internet and cable

July 3rd I wake up and turn the TV on and all channels are blank, call the service wait about 1 hour on the phone to talk to a tech when i do they fix it they tell me that changes have been made to the account a new box had been added for my grand mother in which I understood because the channels had been changed around so she could not watch her shows. But in the possess of adding the new box they erased the current box. I had to go buy a atx cable for the new box and connect the new box it was 3pm when i started the second call to cable one about the issue of the box not having some of the channels needed my my grand mother. I waited on the phone for 2 hours then finally got in contact with a tech (the phone service look up device is broken so they had to manually look up my account) so about 3 hours of the tech attempting to fix the issue with no success. Then the comment that it was most probably the box was bad came up and said that we would have to wait until the 6th to get it replaced. (Cable one office closes at 5 pm, if i had only knew that the issue was the box i would have been able to get it fixed that day) So, after all this hassle it hit 8pm i went to my room and found that in the process of trying to fix the other box my box is now messed up again and will not get channels 1-99 and so back to the phone calling support, another hour on the phone and another tech finished up fixing my box again.

This was 7 issues with cable one in less than a 12 hour spread. (More issues that would require more explanations

Company: Cable One
Country: USA

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