ATT U-verse
ATT Poor customer service complaint - AT&T U Verse

In June last year I want to update my auto pay for my Uverse/phone/internet service with a new credit card as I cancelled the old one. Come August I get alerts that my bill was not paid so again I go into the system and again try to change my auto pay to the new credit card but again this happened in October, each time they applied the outstanding amount to the new card but it still was not setup as my auto pay.in December when the same thing happened I stepped my way through and got confirmation that the new credit card was indeed setup for auto pay. On January 11, all my services were suddenly off. I called AT&T and was told my credit card was denied. I called my credit card and was told that AT&T only charged $1.01 to the card and they did not deny any charge. When I called back AT&T to resolve this matter, I was passed around to a couple of operators who wouldn’t look into the matter on their end or try to rerun my charge, instead they wanted me to provide proof from that I paid with that credit card the last six months (they have that in their records already). When I asked to speak to a manager due to lack of resolution with the phone rep, she hung up on me. So they lost me as a customer due to the lack of user friendliness of their web site in setting up auto pay and especially in the unprofessional handling from their accounts receivable department both in incorrectly charging my account and rudeness of their phone reps.

Company: ATT U-verse
Country: USA

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