Comcast
Auto Pay Not Updated With New Card After Charging Two Months

My credit card was compromised so I called COMCAST to provide them with a new credit card no. I was advised that it would take 4-6 weeks to reapply for auto payment via my new card. However, they took the new number in order to charge 2 months of payments.

Does this make any sense? The new number was good enough to bill me for $280 but they coudn't enter it into the system for future payments.

INSANE PAPER WORK AND VERY ANTI-CUSTOMER RELATIONS. The logic competely escapes me!!!

Dick L. Boyce
Account no. 8498 31 018 0469731

Company: Comcast
Country: USA

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