XM Radio
Never Received Radio but Billed

I had been charged for my xm radio subsequently obtained a telephone call from XM stating the salesperson required my info improperly. I subsequently was returned that quantity and charged a brand new quantity which was $9 more costly. 3 months later I never obtained my stereo (that was something special for my spouse which was previously overdue), and so I named and was informed the stereo was delivered towards the incorrect handle which I ought to call-ups. I told the individual that advantages won't talk to me because I'm not the sender and also have no following info. She stated she'd look after it and after nevertheless not getting radio stations, I named again-this Sunday. I had been on 2 telephones to get a whole of just one time and 25 minutes. I had been never placed on the telephone having a boss plus they extended to inform me they might not discover my account, when only a week earlier these were ready to obtain the account. Today I'm left without any radio along with a charge card cost dated 10/27 for that stereo. I'd to inform my spouse concerning the present because it has become 6 months late. I'm MAD! This is actually the toughest customer support I've previously experienced. All the individuals are not situated in America and just read off programs etc. There's no customer support about these relationships. Actually, they attempted to deliver me to tech support team three times, making no sense considering I bought radio stations within the telephone and not received it. The folks who answer these calls can't understand that I don't have a merchant account number since I have never received my stereo. It is actually sad that XM and Sirius maintain this type of big marketshare. Worst company ever!

Company: XM Radio
Country: USA

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