Direct TV
Customer service

All i wanted to do was order service - the worst hour ever! After giving all my information online, and choosing my channel package, i wasnt able to continue with the installation. I called up and waited on hold for 22 minutes to speak with NESTOR who proceeded to go over my order. 34.99 pkg he was quoting me was now 99.00 for some reason. He made NO SENSE, telling me to call back tomorrow to set a date for install, however we already took the money out of your account from online. So, 30 minutes on hold to speak with VIRGINIA who said - yes, we took your money - no, i cant give you an install date - yes, just call back tomorrow. IT was time to back out, if it was this hard to even get their service. So, another 10 minutes on hold to get my money back and spoke with BUSTER. Of course, right away he says. Its all here, yourplan 34.99 blah blah and i can give you an install nights, weekends, blah, blah. At this point someone had finally had things right, made it simple, and answered me without a roundabout. NO NO NO (my gut is saying BACK OUT - if it's already this difficult-im not commiting for 2 years) After another 15 minutes of badgering me (i know he is a salesman, but he was very forceful!), and me perfusively asking him to respect my decision to cancel the service he threw me on hold. HE came back spit out all kinds of words and numbers. I asked him to let me grab a pen for my cancellation ref number, and i was told very rudely its on your paperwork have a nice day. Click. He was very disrespectful. That was a stressful hour! I wanted 2 things out of that phone call. 1 price 2.install date - instead i have a major headache, and a debit in my bank account for the next 10 days from direct tv.

Company: Direct TV
Country: USA

  <     >