Direct TV
Very poor customer service

On 8-29-10, a technician came out to install service. My order number was 76693296. I asked the tech could he install the dish on a pole. He said yes, and would be going out to start installation. However, after only five minutes, he came back and said he couldn't, and his supervisor would come back out and call me within 24-48 hours. I never received a phone call. I called them on Monday, saying I never received a phone call regarding the line of sight issue. The rep told me the supervisor would call within 20 minutes. Ninety minutes later, I called and spoke with Eric, ID#54958, telling him the supervisor had not returned my call as stated to me. At this point due to the run around, I wanted my order cancelled. I asked for a confirmation e-mail, and he said he would send it when we ended the call. Four hours later, after no email, I called the customer service department again. I spoke with Joe ID#100237076. I was told my order had not been cancelled by Eric. He then transferred me to Jeff ID#238438. I told Jeff I wanted to speak to a supervisor. Jeff told me his supervisor was on another call. I explained to Jeff everything that has happened since the installation date. He tried to give me an option of installing on a pole, which was SUPPOSED to happen in the first place. He tried to give me offers to stay on. How could I, if the tech supposedly couldn't install due to a line of sight issue?! I told him Direct TV has given me the run around, therefore things needed to be cancelled as they should have been four hours ago. He gave me the reference number of the cancellation, but I still wanted to speak with a supervisor regarding Eric. He said I needed to trust him as it was cancelled, and he would note that a supervisor would look at his notes. That is not what I wanted. I wanted to speak with a supervisor. It was obvious that he did not want me to speak to a supervisor. I am very upset about this.

Company: Direct TV
Country: USA
Site: directtv.com

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