Dish Network
Blackout of St. Louis Blues games and early termination fee

I originally signed up with DISH network, as my cable bill was getting out of hand. I told the representative that I watch movies, St. Louis Blues Hockey & St. Louis Cardinals baseball. She hooked me up with the plan that would provide all of those programs. I signed a 2 year commitment (about a year ago) in order to qualify for all of the free promotions. When hockey season rolled around, DISH network informed it's St. Louis, MO area customers that they would not be televising 1/2 of the St. Louis Blues games, due to their failure to come to an agreement with Fox Sports Network. I called customer service to see if I could purchase the NHL Network, and I was informed that I could. However, I was further informed that I would still not be able to receive the missing St. Louis Blues games, due to their blackout restrictions. At that point, I informed them that I wished to cancel their service, due to their inability to provide me with the programming that I was promised. At that point, they informed me that their contract states that programming can be changed at any time, at their discretion. They then informed me that it would cost me hundreds of dollars in early termination fees to cancel my service early. Finally, I offered to compromise with them, and offered to pay a discounted fee to cancel, since I was canceling as a result of their failure to provide programming that was promised. I was informed at that point that it was non-negotiable. Not only is this wrong, but it is also grossly unfair. I want to urge everyone to avoid DISH network at all costs.

Company: Dish Network
Country: USA
State: Missouri

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