DirecTV
Still No HD Channels After Over Four Technician Visits

This is the copy of my letter addressed to DirecTV.

December 12

Sir/Madam:

I signed up with DirecTV because my friends recommended it. Unfortunately, I have had an unpleasant experience with DirecTV since I signed up. It started with misinforming me about your plan, then not being able to view the international channels, then not getting the HD channels. Up to this time, we are still not getting the HD channels we subscribed to. I have made numerous phone calls, staying on the phone sometimes over an hour trying to fix the problem, but to no avail. There were also more than 4 different technicians at my home to fix the problem. The last technician that was here said that for some reason, the satellite is not getting signal from some of the HD channels or something.

Needless to say, I could no longer waste my time and energy. I could not commit to calling you every single day to get the services I subscribed to, nor could I have any more strangers at my house trying to fix the problem. Enough is enough. This has become too much of an inconvenience already. Therefore, I am requesting disconnection of service immediately. You will not require me to pay early termination because the error was on your part. I am unhappy and dissatisfied with DirecTV and hopefully there are not many of us.

Regrettably,

Company: DirecTV
Country: USA
State: Arizona
City: Phoenix
Site: directv.com

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