LG Electronics
Recorder - DVD Recorder service repai

This is a complaint about my LG DVD recorder. Mine was 9 months old when it had a motor failure. The part was under warranty, but LG insisted on charging me $85 for the labor to fix it - EVEN THOUGHT IT WAS CAUSED BY THEIR FAILURE. I had purchased it at Best Buy and they went to bat for me to try to get LG not to charge me this fee. LG refused. Best Buy replaced my LG with a Sony for a couple more $. LG didn't care about the customer, and didn't care if they lost my business. I will NEVER buy an LG product again and recommend that you not purchase one either.

Company: LG Electronics
Country: USA

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