Bright House
Double charging bank acct. On purpose

This all started on Jan 20 with bright house cable in Tampa Fl. I made arrangments to pay them for $136.00 which they were to take a one payment of $136.00 from my bank acct and apply to brighthouse acct. When the funds was presented in my acct my funds was not avaiable so my bank returned the ck to Birght house on 01/14/10 when I found out on the 16th of Jan, I called brighthouse customer services and cleared the matter up by paying the amt of the ck which was $136.29, I asked the rep I want give her name but I have a record of whom I talked to if they would put that check back thur my acct even though I just pay the amt of the ck and she said no they only put thur checks one time and the only thang I may owe is nsf fee but because It was not showing up She didnt charge me. So me thinking all was good on I check my acct and there it was another charge for the same amt I had already pd. I contact customer services and they give me the run around telling me to fax proof over and that i may not get my money cause I have another bill that has printed well I feel that they just jipped me and think the joke is on me so Instead of me paying them once I ended up paying them back twice and now they dont want to give me my mOney back the ecomony is bad and for a Business to take money from a person Thats really sad and bad and poor customer serviced and they call them self the #1 best in customer services they need to revisit and try again now Im all messed up and cant trust BRIGHTHOUSE.

Company: Bright House
Country: USA

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