DirecTV
No refund for faulty merchandise

We recently included a brand new HD radio to the DirecTV support. We first got it within the email and hooked it-up and anything was good till we realized that the recipient wasn't transmission in HD. We named customer support to troubleshoot the issue which didn't function. A couple of days later, we realized that we'd an $108 cost on our charge card statement for equipment from DirecTV. Whenever we included our new recipient, there is nowhere having said that we'd be billed for this. We named customer support again and also the lady we talked with stated we ought tonot possess a equipment cost for that recipient, to contact our charge card organization and also have it eliminated. The creditcard company stated we had a need to contact DirecTV back because it was them who released the cost. We named DirecTV back and also the boss we talked with stated they'd be pleased to consider the recipient back and deliver us a restoration package, however they would not provide us our cash back. Uh, what? Who returns anything and does not get money-back for this? Not just were we not informed that people could be billed for that recipient, however it did not work! He explained it had been their plan to not provide a reimbursement for defective equipment. Pardon me? That has heard of the business not providing money-back for defective product? How is the fact that plan authorized? Lastly, we talked having a diverse boss who stated he'd advance the issue for their financing division. We're waiting to listen to back from their store before we return the recipient, but we've to hold back 15 times in order for them to return touching us. Ugh. This really is therefore frustrating! The only real cause we've Directv would be to possess the NFL Sunday Solution, when they do not provide us our money-back for that recipient, we'll have to stop our support even though that we'll be dropping Sunday Solution. Almonds! This is not the very first time we have heard about horrible customer support out of this organization!

Company: DirecTV
Country: USA
Site: directv.com

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