Direct TV
Charged $440 Early Termination Fee After Replacement Box

I was with direct tv since 2007. I had a two year contract paying 74.00 a month.in june when i came back from vacation my dvr was not working. All the shows i recorded was gone. So i called direct tv and spoke to there representative and he tried to fix it by reseting the cable box but in the end said that model does that so we can send you a new box for 19.99. I said to the rep no thank you. I refuse to pay for something that was not my fault. I asked when my contract was over and was told 8/09. The rep then said well wait we can credit you that amount and sendyou a new replacement box. I specifically said will this renew my contract. He said no and reassured me several times. I decided to cancel my account in 8/15/09 which is the end of my contract. I called three times in august to verify if aug 09 was the end of my contract and if i was to be charged any surprise fees. Again i was reassured by three different reps that i was ok to cancel and there was no early term fee charges. Today 8/25/09 i opened mail from direct tv and was charged an early termination fee of 440.00/charged on my credit card. I called direct tv and was told the rep i spoke to in june was reprimanded and that i should of read there rules posted on there web site and the only way to get 440.00 credited was to return to them. The rep said any equipment mailed to me even though it is a replacement is considered an upgrade and a renewal of contract. Whatever the rep in june said was not true and that he was reprimanded for it but i will still be obligated to pay 440.00

Company: Direct TV
Country: USA
State: California

  <     >