Direct TV
Refused to Retrieve Equipment After Reception Problems Forced Cancellation

I have been a Direct TV customer for over 8 years. I have had problems with reception for over a year. Their techs told me they cannot find a "line of sight" to get reception for my dish, so I need to cancel and find another provider. Comcast can fill that need. I called Direct TV to take back their dish, cables, etc. They told me tonight that they will not remove any equipment for me—or even help me identify Direct TV cables that are strung all around my house so I can remove them myself. Although I am still paying for service and pay extra for their "protection plan, " they will not send a tech over to help me identify their products for removal. They told me to hire someone myself and pay for it myself. BUT, if they don't get their HD receivers back, they are going to charge me for anything I don't mail back. They refused to tell me the address of the local affiliate so that I can work with them directly. William, Tech #1828, refused to send me an email to confirm our conversation, tell me his full name, tell me his location or help me in any way resolve these issues. I did not want to cancel Direct TV, but clearly they do not want my business.

DO NOT BUY DIRECT TV SERVICE if at all possible. They screw you on the front end and the back end. Hmmmm.

Company: Direct TV
Country: USA
State: Utah
City: Salt Lake City

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