DirecTV
Lying about local network fees

On June 25 I named the 800-number for directv regarding an offer I'd obtained within the email. I had been thinking about altering to some pkg which was $34.99 for 12 mos and involved 3 free mos of HBO, Starz & Showtime plus my local stations. Following the 12 mos the cost could be $55.99. After I named to-order it, I had been informed it was just for very first time clients. It had been apparent to me that, currently being truly a client these were attempting to perform a change and lure program on me, which truly made me angry. Nevertheless, I had been ready to function an arrangement with Brenda that will provide me the Option pkg, including my residents stations and 3 mos of free showtime for $45.99 the very first year, likely to $55.99. Therefore, we planned an installment for that A.M. Of 7/24. Before I hung-up I requested Brenda if it'd be feasible to maintain the grandfathered in pkg that I actually have (Select Option) and simply get my local stations aswell. I'm presently spending an additional $3.50 for ABC, CBS, NBC and MONK, to get a whole of $14.00 additional per mos. She stated that I really could which it'd charge $6.00 additional per mos, a savings of $8.00. I needed to talk to my spouse before transforming in the purchase I'd previously provided them, and so I stated I'd call-back plus they offered mean order quantity 65493081 just in case I needed to alter it.

Today, June 28th, I named since we'd chose to maintain our Select Option ($38.99 per mos), stop the systems (-$14.00 per mos) and include our regional stations, including the systems ($6.00 per mos). After I spoke with Ashley, she set me on-hold and was eliminated to get a very long time. While she delivered, she stated that they mightnot do this. Soooo... I'm questioning why these were ready to inform me that they might provide me the neighborhood stations for $6.00, which should be a printed charge on the price plan, and today say that they wont/cannot do this. Additionally they stated I had been entitled to a brand new, free satellite dish that will let me possess the regional channels.

I do want to possess the fresh, free satellite dish and also the select option pkg at $38.99, stop the networks -$14.00 and include the neighborhood channels (which incl the systems) for $6.00 like Brenda explained I really could. Laying to clients isn't great publicrelations and that I may inform everybody I understand about that poor behavior. Meanwhile, you are able to guess that I'll be trying to find an alternate approach to getting tv, nevertheless I reside in a rural-area and my choices are extremely restricted. You may claim they "have me over a barrel", and that I resent being handled in this way.

Judith E. Pulis

34619 Irving Ct

Chiloquin OR 97624

Company: DirecTV
Country: USA
State: Oregon
City: Chiloquin, Or

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