Verizon FIOS
Contract Extension Promises Not Honored, Bill Rose $38 a Month

Be very careful when extending your contract with verizon!!! I called Verizon about my contract as it was due to expire. I wanted to find out my rate as if it was going to go up a lot as I was going to switch companies. The person that I spoke with said that my bill would only go up $5.00 per month and he could give me a better internet speed. In addition, he could continue to give me a $30.00 credit that I was receiving and free movie channels for 6 months. This rate would lock me in for 2 years which I didn't care because that just meant two years I didn't have to worry about dealing with increasing bills for my internet/cable/phone. Well, I got my bill and it went up $38.00 a month plus taxes. I am having to pay $13.01 for the movie channels instead of FREE, only getting a $20.00 credit instead of $30.00 and my package rate when up from $109.99 to $124.99. Not to mention that when I changed my internet speed it did something to my internet for two months and it was slower than dial up. I have now been dealing with this since January. I talked to numerous employees two of which stated they found the mistakes and yes I was getting over charged. When they try to give me credits for these bills they get denied. It is very frustrating. At this point, I am going to just cancel my Verizon service which is going to cost me over $300 in an early termination fee. But at least the $300 is better than the over $900 that they are over charging me for the next two years.

Company: Verizon FIOS
Country: USA
State: Pennsylvania
City: Pittsburgh

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