AT&T U-Verse
Charged $211.84 on first U-Verse bill despite promised $74.90 package

Had an AT&T U-Verse rep sign me up at the front door of my home on 9/26/07. The promotion was sign-up for U-Verse and receive the movie package free for one year. So I signed up for the U-200 package with HD-DVR and high-speed-internet and free installation. The entire package was sold to me for $74.90 every month.

On the day to install U-Verse, they never showed up and I even confirmed it earlier that day. Second try (different day) they couldn't get it to work.

Third try (different day) they couldn't get it to work and said they call me to reschedule with an experienced tech. After 3 weeks and a dozen calls they came out. They got it all installed but the free movie channels weren't working and believe it or not the tech still left. After two weeks of phone calls and 3 hours on the phone they finally got it working. The supervisor I was dealing with said I would get $50 off my first bill for the inconvenience.

Yesterday 12/17/07 I opened my first bill and it's $211.84 not $74.90. I called AT&T and 25 minutes later I finally spoke with someone who could help me but according to him I ordered the package on 11/03/07 and must pay, 11/03/07 was the day AT&T figured-out the free movie channels. With all my original paper work in hand and a mouth full of words he finally said he'd call me back tomorrow with and adjustment. The question is will he call back and will my rate be adjusted?

Company: AT&T U-Verse
Country: USA
Site: uverse1.att.com

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