Direct TV
Unaware of Two-Year Contract and Box Broke After 30 Days

Direct tv is a terrible company. I had no idea that I had signed a contract for 2 years, and the box broke after 30 days. I am on the phone with customer service right now. They cannot reach a supervisor or manager, yet I was transferred 4 times.

Each time I was transferred, I had to tell my story all over again. In the end, after I screamed and demanded a supervisor, a woman apologized and said nothing could be done because more than 30 days had passed (it was 32 days). So now I have a 3 year old box and horrible customer service.

I used to have Dish Network and Comcast, and it was the best service I have ever had. Any problem I had was fixed right away. I tried to lower my Direct tv bill, but I was mistaken: by the time the bill came, it was higher than with Dish Network. All they would say was that they were sorry. The odd thing is that they knew I was stuck with them for 2 years because of the contract.

It reached the point where I no longer cared about my credit, and I cancelled them.

Company: Direct TV
Country: USA
State: Florida

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