Comcast
Customer Service

Email to Frank Eliason @ Comcast

I’m hoping that you can enlighten me regarding my current situation.

I had to explain to my children (3yrs & 6yrs old) why our premier line-up had been terminated and unavailable for their viewing. If you have children then you can appreciate that losing Spongebob for even one day was met with great unhappiness. However, over the week-end my girls adjusted to public broadcasting just fine. Imagine my surprise when my toddler told me this morning that she was watching Disney.

During prior correspondence we’ve established that not only was an official resolution not executed, but the suggested “promotion” mentioned by Frank was neither detailed nor met with great enthusiasm on my part due to extensive negative incidents.

Today I have the premier package. Friday this was terminated before I could hang up my phone.

Today, Monday feb. 16th, Comcast continues to lack quality communication skills not only between employees but extends this inadequacy to their customers.

I would like to know why my service has been restored since I did not authorize this and prior to the week-end I have received basic cable. Since I am left in the dark, yet again regarding Comcast’s actions I would appreciate an explanation.

Thank you

Andrea Gerstner

I have just found out due to billing at Comcast that Frank Eliason authorized a “promotional” package with Comcast at 10:41A.M. On sat. Feb. 14th 2009 without my knowledge or authorization. I was not contacted by any member of Comcast until Saturday evening when a “promotion” was offered in a short email mentioning only a monthly discount. I was told by Comcast that I would be contacted on Monday feb. 16th to discuss this promotion. At this time I have yet to receive any details of this package that Frank Eliason authorized. I have not been contacted at any time by Comcast to validate the initiation of this “promotional” package.

Company: Comcast
Country: USA
State: New Jersey
City: Point Pleasant

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