Direct TV
Billing practices and length of time on phone to resolve issues

I put my Primary TV company on suspension.in the place of credit my bill with one weeks compensated ahead of time and also the stability of the month of suspension they charged my charge card having a high quantity. Which was 60-days ago and atleast 6 customer support brokers previously. Nowadays I had been about the telephone with Strong TV for 2 SOLID HOURS. As the brokers are ethical, they be seemingly really badly educated as each one of these offered me another quantity of credit due me. Nowadays I requested to consult with a supervisor after which together with her boss. While that boss arrived about the point (after me being about the point 1-hour and 58 units, before I really could escape one-sentence, he evidently hung-up on me as he never called back again to state "oops". I will just desire individuals to NOT allow them charge your charge card for that regular costs. When there is an error, it requires forever to really get your resources back. Appears they've discovered a method to utilize another personis cash for nothing. I will just determine out of this encounter they possibly do not educate their people or have significantly more grievances than they are able to manage. Lowest customer support I've previously experienced.

Company: Direct TV
Country: USA
State: Florida
City: Naples

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