Expedia
Customer service, website - conflicting information

On May 4 I invested 25 units on-hold, in Mexico at 5.00 per min., eliminating reservation. This really is after numerous efforts to create termination via site but was defeated. After 30-min. Received cancellation number and was educated of termination charge of $119.00, $100.00 which could be transferred within an expedia consideration to become utilized like a discount for future concerns.

Return from journey, check email, no mention of the termination which is really a problem.

On May-16 start contacting Expedia at 9:45 A.M. On-hold 10 min., customer support representative. Returns me to main selection after which I had been disconnected. I call-back, new customer support rep., on-hold 10 min., after providing her schedule quantity, termination number etc. Etc. She shows me that I have to contact back in 1-hour whilst the resort manager is unavailable. I show concern that no improvement could be created 1-hour later and have to consult with boss.

On-hold 27 units for boss. Boss have been apprised of scenario, advised me that I'd spend termination charge of 196.00 NOT 119.00 as previously decided. It was poor. She advised me that I'd have to call-back in 4 hours to consult with resort director that prior customer support representative. Said would return in 1 hour. Another red flag.

I expected this boss what paperwork she'd. She established that I'd been informed 119.00 termination charge and recited a hotel cancellation quantity but nowadays, it has all improved.

I required to consult with another person in a far more mature placement and he or she advised this will be the "helpdesk"... Truly, exactly what a criminal! She also advised me there are no additional telephone numbers to utilize to obtain fulfillment for example company, etc. Etc. She repeated that I had a need to call-back in 4 hours and transform the wheel.

INCREDIBLY POOR CUSTOMER SUPPORT. The once poor telephone business provides me faster, more correct data and follow-up. With all the option on line vacation businesses to complete business with, I'll NEVER function with Expedia again.

Company: Expedia
Country: USA

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