Direct TV
Fraud deception and bad costomer service

This past year we like a household decited to change to Direct TV from wire to get a year commitment.

After getting the program deploy and operating I realize that the dedication my spouse closed for 12 months garraanteed in the promotional cost of $75.00 once we were informed, was really for just two years. I questioned this plus they corrected.

Precisely annually after I began having issues with among my devices losing signal. They recommended me to purchase a safety arrange for $5.99 per month or spend a charge of $150 to get a technitian to come quickly to my home to determine exactly what the issue was. I decided to obtain the safety strategy. Very first time they arrived they might not repair it since no body was house I told him I had been 10 minutes away, however they stated they might not delay. The 2nd period they never appear and named 24 hours later to re-schedule again. I had been really annoyed plus they explained they'd delivered a brand new recipient to displace the main one I had been having issues with, but that didn't do the trick. The third-time a boss was designed to contact to deliver a technician from Direct TV in the place of a company who're not trusted. Five days later I never received a phone.

I contact customer support wich incidentally these were excellent all of this period till I told them I needed to cancer the wothrless safety strategy which I'd have another person come and examine the wires.

I had been informed they would need to cost me a charge for early termination of the safety strategy since it was under annually.

At this time I had been discouraged and informed them to stop my my support. They explained I really could not get it done since given that they delivered me a replacemenbt device today I had been committed to maintain the program for another 1 5 years. I told them which was scam and that I might contact the BBB and customers matters. At the moment they ultimately decited to disscontinued my support.

Clients beware and read all of the fineprint if you choose to get direct tv. They're not honest and they conceal plenty of things from customers.

I'll return to wire today!

Company: Direct TV
Country: USA
State: California

  <     >