HHGregg, Inc
Misleading extended service plan
- 02-01-2012
- 55
Electronics and household app.
Bought 55" Struck Lcd television. From shop on 3/14. Salesman suggested to buy a long support safety strategy therefore to safeguard my expense. He explained when something goes wrong they'd substitute it also it could be a good idea to achieve this. I did so for that amount of $699.00. On or around February the 12 it image went. And so I named the shop plus they explained the organization which was providing the support strategy have been changed due to the bad support they had changed them with another organization which I ought to contact them myself for almost any repairs or alternative.
I just approached the shop the main one period and since that time I've handled the support representative. At ph. # 1-866-8394481 and also the real restoration organization 1-866-698-8362. Once the technician arrived on the scene he explained they'd to-order the components also it could be about 14 days and that I would need to possess the television removed the wall for him to support. I did so purchase a custom deploy whilst the television was method to large for me personally to complete on my own and today it's as much as me to perpare to allow them to support. This really is another issue as I'mm 63 years. Previous and it weighs 110lbs. It's now been nearly six months and all I notice is we're awaiting the components. I did so contact customer support on 3/22 1 800-284-7344 (Steve) plus they examined and stated their fingers are linked and that I would need to simply wait. I'm like I've been provided the run-around and also the support strategy was offered in my experience was deceptive to express minimal. No body must have togo through that much difficulty to obtain any issue solved. I'd prefer to possess the Television. Changed and / or return the quantity of the expanded support strategy. The situation # 19358465 through the company. This is actually the very first time I've actually utilized the BBB I really hope you are able to support.
Company: HHGregg, Inc
Country: USA