Direct TV
Mother's Credit Card Charged $600 After Service Cancelled

I had service with DirecTV. I called to cancel after my agreement was fulfilled. During my agreement term, I had several receivers blank out and had to have them replaced through the insurance I had purchased through DTV.

I also went to Best Buy and purchased/leased 2 receivers a day before cancelling my service. They said I had to return the 2 receivers that I had just paid $160 for together. I said to return my money and I would return the receivers, because I did not pay $160 for a day. They refused. I canceled the service.

I had used my mother's credit card to make a payment or two before and was unaware that they stored this information. To my surprise, my mom called me about a $600 charge on her card, and I was furious. I called DTV, and they explained that they will bill any credit/debit card used on the account. I told them this was unauthorized and they needed to refund the money.

I put in a dispute with the credit card company and faxed DTV proof that this was my mom's card and not mine. The charges were reversed.

Company: Direct TV
Country: USA

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