Direct TV
Unauthorized billing

My husband and I were out of work and fell behind in our bills. We did not cancel Direct TV but they turned off our service. Two months after turning our service off they sent us empty boxes with no letter attached. We looked at our bank account and the had withdrawn $787.00 the same day. That was the money we had saved for rent after being unemployed. We did not have any money left to even spend for gas. They would not assist us and our bank (Bank of America) would not get involved since it was a debit card charge. We did not authorized it. Direct TV refused to assist us saying that it is on their website and we participate in their service. We immediately shipped the receivers and request they return the money for the receivers but refused and was very rude on the phone. She left me on hold and then hung up on me when she thought I was no longer there.

Company: Direct TV
Country: USA
Site: directv.com

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