Direct TV
Advertised $34.99 Rate Not Applied Without Redemption Forms

I ended up getting direct tv, mostly for the kids channels since Cox didn't haven them all where we live. Direct tv told me my first bill was going to be the normal fee of around $64.99, but after that it would go down to the $34.99 per month that they had been advertising. So, I went to go check my second bill and i was surprised to see that it still had the normal fee on my second bill! I called to speak with a representative and he told me that I had not submitted my redemption forms... Whatever those were. No one had said a word to me about those! Apparently they had come with my first bill - I do not remember getting any paperwork with my first bill that needed to be signed and sent back. Of course I complained, but that accomplished nothing and he said there is nothing he can do other than electronically submit the forms... Which he did in 5 seconds. So now I'm still being billed twice the advertised amount because I had not submitted these "redemption forms" that no one had told me about. I'm wondering if this is just a gimmick for them to collect more money. I'm not happy about this one bit!

Company: Direct TV
Country: USA
State: Arizona

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