Comcast
Dozens of Service Calls and Repeated Technician Visits

Comcast sucks!!! Bad beyond belief! In the 1-1/2 years I have had Comcast internet, cable TV and phone, I have had to call them maybe 35 times and have had their technicians out maybe 8 or 9 times. A little much, don't you think? And they have charged me several of those times. Not to mention putting charges on my bill without my authorization. Whatever technician comes out, s/he says that the one before didn't know what they were doing. I've been without telephone for days at a time and without cable TV. Right now (again) my account information is screwed up and I can't get email. It's been like this intermittently for the last month and a half and I have called three times, spending WAY too much time on the phone with representatives to solve the problem, which they have yet to do.

The people I talk to are friendly enough and, for the most part, they are sincere in wanting to help. I think it is their overall system that is broken. The individual departments and people don't understand how things work so they're doing fixes that don't work. I am cancelling my phone but I'm stuck with them for internet (email) and TV. Yuck!!

Company: Comcast
Country: USA

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