Comcast Cable
Six On Demand Service Calls in Three Months

I have had to call for service on my On Demand services six times in the past three months. Each time, I've spent more than a half hour calling in; then I'm responsible for finding someone to wait at my house for a technician. Each time they have another "reason" for the problem. Today I asked why someone hasn't flagged my account — to find out what's wrong. I was told that they need to continue to send techs out — and, "... Eventually someone will determine that more work needs to be done to determine why I continue to have problems (as well as pay for services that I can't access). In the meantime, I continue to pay more than $200 a month — and get inconvenienced — until someone at Comcast determines that there's a problem.

Company: Comcast Cable
Country: USA
Site: comcast.com

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