DirecTV
Quoted $29.99 Programming for Three Rooms, First Bill Was $40

I called to have DirecTV installed in my three rooms. The customer service rep said that if I signed up today, I could get programming for $29.99 for the first year. I agreed. The installer came out and it took him 4 hours to install it in 3 rooms, even though the line had already been run previously from a DirecTV satellite dish. He scratched my hardwood floors and got grass all over my house because he didn't take his dirty boots off.

I got my first bill and it was $40.00, which isn't what I agreed to. I called customer service numerous times and they said there was nothing they could do. So I pretended to call and order installation again. I told the rep what the first rep told me about getting 3 TVs connected for $29.99. He said sometimes the sales reps lie in order to get the sale! Unbelievable! I've taken matters to the BBB. I hope to hear from the BBB soon! Trust me, I think I was better off with Dish Network or Time Warner. I have had both in the past.

Company: DirecTV
Country: USA
State: California
City: El Segundo
Site: directv.com

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