ATT Uverse
Installer refused job over missing three-prong outlet

What is this claim by att installation that plug in must be 3 prong wired outlet? I have 50 yr old home with all modern electronics, modem, satellite TV, central heat, etc. TV, etc, computers are currently plugged in to 3prong adaptors, and surge protector strips. I have used these plugs for 30 yr in this house&never had any problem. NO one at ATT explained this. I complained bitterly. The tech just came in —said he would do nothing—after we waited several weeks for installation—and prepared for install. Why could he not do the other parts of the prep. If a 3 prong plug is really needed—he could have prepared everything else, and we could quickly get the plug in installed. ATT offered "custom" installation. They said the tech would come and do everything. They are in breech of contract. The tech came, refused to do anything. They should have been prepared to do the outlet work. The tech clearly knew he would refuse to do the job. I suspect that he is on contract— and goes around telling people that he cannot do anything because there is no 3 prong plug. Then he collects full pay for his "NO" service call. What is going on with ATT uverse? Are they total fraud? Also, I could not find an ATT complaint department&as often happens with those big corpss.

Company: ATT Uverse
Country: USA
State: Texas
City: Dallas

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