ATT Uverse
Three missed or cancelled installation appointments for Uverse

I was originally scheduled to get my uverse installed on the 29th of October, so I decide to get a day-off work for the installation. When the technician came, he said that he could not install the modem because it had to be on a grounded outlet. Now, no one had told me that I needed a grounded outlet. I wish that the sales person would have warn me about this. So, I got rescheduled for 3 Nov for installation. On 3 Nov, the technician could not install my phone service because they have to retrieve it from Cox Communication and they have the wrong phone number file. So, they rescheduled me for 14th Nov. So today, 14th Nov. I took another day off work just to be here for the installation. Same thing happened, the technician could not install it because the order is still pending. So, nothing was done today and I had taken a day off work again. Customer service told me that they scheduled me on 19th Nov. For installation for the phone service, I don't know if I could should waste another day off work. Poor customer service for AT&T it seems like they don't know what their doing out there. Plus, they should stop advertising "more bars", "fewest drop calls" I think that's BS.

Company: ATT Uverse
Country: USA
State: California

  <     >