ATT
Billed and Sent to Collections for U-verse That Never Worked

I received a call from AT&T making me aware UVerse was available in my area and offering an upgrade I live in a condo/loft building. I make an appointment (take off work 1/2 day) for installation. Tech comes after 6pm installs equipment but tells me he needs to have something turned on at office which is now closed. Next day can't turn it on no internet. Next day says problem is in my bldg not my unit, but calls me instead of bldg mgr as instructed, I'm at work in mtng so I don't answer, they cancel don't come. Next day tech calls bldg mgr, still can't get uverse to work I pay a charge for bldg mgr to come out let them in, says it's in my unit wiring (keep in mind internet I had worked just fine for 3 years). They say they need in my unit but refuse to give me an appt for after 5pm - I say I can't take off again, just cancel uverse. I return the modem via their label to the post office (have receipt of return)

To shorten (because the madness of this went thru dozens of phone calls and communications) 2 months later I get a GIANT bill for uverse service & installation that I don't have and they could never get to work. I call them, they acknowledge it's an error give me a case number.

2 months later a collection agency calls me - I call AT&T they say they can't locate the modem. That even though I have proof of return, they can't stop the collection process and remove. So I'm in collections for a service I've never had, that they couldn't get to work, and that I've never used. (Called an attorney)

Looking for others who have been wrongfully sent to collections by AT&T or had their credit rating affected to file a class action suit against them

Company: ATT
Country: USA

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