Direct TV
Missed Satellite Installer Visits After Moving to Slidell

I have been a DirecTV customer for a total of 10 years, and my husband is retired military. We have moved from city to city, and our satellite dish has moved with us, also using the move feature by Direct TV. Ever since we moved to Slidell, LA, we have had problems.

It all started back on August 24, when the original appointment was given. The technician called between the hours of 8-12 pm to tell us that he could not find the house, so we had to reschedule. This is a new subdivision right off a major interstate. The next appointment was set for October 6, so we agreed to that time.

Thursday, October 6 rolled around, and my mother had to let the technician in because both my husband and I had to work. The technician was to show up between 8-12 pm again. He did not show up, but he called to say that he was running late and was coming from Bay St. Louis. The technician finally showed up around 1:30 pm. At that time my mother had to leave to pick up my daughter, and on her return the two technicians had left. Another technician showed up around 4:00 pm to hook up our satellite but gave us excuses about a different kind of line that was needed.

The technician told us that we needed a single multi-switch line and that we had to call the main office and do a work order change. We got right on the phone while he was there, and the main office told us that the local office had to change the work order. This went on for some time, going back and forth on who was to order the switch.

On Saturday I woke up early that morning to get back in touch with Direct TV. The first person I got was really rude, but the next lady was very pleasant. She informed me that she was going to cancel the original order and put in a whole new order with the switch on it. I immediately called the local office and told the supervisor that the matter was taken care of and gave him the new work order number, supposedly with the multi-switch on it. He told me that he would come out and install just one of our televisions so that we could have service. The pleasant lady at the main office lied to me, because on the work order there was no order for a single multi-switch.

It is now October 13, and we still do not have satellite. The next available date is November 12th for installation, and once again the technician will tell us that he is unable to hook up the dish because of this line.

Company: Direct TV
Country: USA

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