Att
Poor Service

On around October 10 I order a dry loop line to be installed in my home. I was told it would be installed the next Monday and it would cost 200.00. I fould an electrician that would do it so, I called ATT back to change my order to have the line punched down into the box. They could not find my original order even though I gave the confirmation number, so they placed another order. The next week a technician came to my house and I told him to install a new line I told him that order was changed to only punch down the line and that was scheduled for next week. He went ahead and punched the line into my box. I called to confirm my change of service and give them the phone number of the dry loop line and they told me they could not find the line in there system. They also told me that Internet was not available in my area. I told them that I have been having internet for 5 years so they don't know what they are talking about. They then scheduled another installation. They next Monday another technician showed up to install new phone service. I told him I didn't order new phone service, only a dry loop line. He called in and they had me sheduled for a new phone and number. He cancelled that order and my dry loop line was checked again and he showed it working properly. I called again and they still could not find the line. They placed another order. On friday my internet was disconnected and I called back. No one could tell me why. On monday my phone was disconnected. Through my hours of talking to them, nothing was resolved so I asked that my original number be connected back. They told me that it would be around November 17.3 weeks later, because of all the order placed. They said they could not override the orders for new numbers (which I didn't want, but my original number). After talking to them they promised they would send me a check for 150.00, for my troubles, which I still have not received. How do I get my check issued.

Company: Att
Country: USA
State: Arkansas
City: Little Rock

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