Comcast
HD Feed Drops Often and Support Offers Paid Fix
- 10-09-2008
- 8
My hd feed goes out all the time. When I call, I am on hold for at least 10 minutes (like tonight). When I finally get a customer service rep, I am offered to pay additional money to fix their product which is not working. (HD DVR box) I already pay close to $200 per month for a static-ridden phone, internet, and cable.
When I DVR shows, I go to watch them only to find out the hd feed was disrupted and they have a messed up picture and bad sound. (I have exact dates when this happened - at least four times). When you call they are incredibly rude and only want to sell you more services.
Company: Comcast
Country: USA
Site: comcast.com