Direct TV
Charged $5 Late Fee, Final Bill Mailed Next Business Day

I recently discontinued my services with Direct TV. Before doing so, I called Direct TV and asked them what date services were paid through, since I had just sent them a check. The person on the phone gave me the date. I waited until about 3 days before this date to discontinue my services, and then I learned that I had to pay for that partial month. They said that they would send me a bill for the final amount.

Okay, I received the bill 9/13/08 and it said that it was due upon receipt. Since this was a Saturday and there is no mail on Sunday, I wrote a check and put it in the mail on that Monday morning.

On Thursday 9/18/08, I received another bill for that amount plus a $5.00 late charge and tax. I called Direct TV and spoke with a person, which got me nowhere, so I asked to speak to a supervisor. I got a "supervisor" who was no help. All she would tell me was that I was billed on the 13th. Okay, I was billed on the 13th, but how could I get it to her any faster than I did? She said they received my payment on the 17th. I even asked to speak to someone above the "supervisor" and I was put on hold but somehow got cut off... Hmmmmm. Makes you wonder?

How can a company charge you a late charge when there was no possible way of me getting it to them any faster? I have no online bank service, so I could not send it to them electronically.

What is the world coming to when you try to do things right? I sent them the final payment and I still get sorry treatment like this!!! Is there any way to stop this company from railroading their customers? I could go on and on and on about Direct TV. That is just one of the many reasons that I discontinued their services anyway.

Is there any help out here? I know that it is only $5.00 plus tax, but just how many of these $5.00 late fees has this company received from other customers in the past, and how many will it receive in the future?

Company: Direct TV
Country: USA
State: Tennessee
City: Halls

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