Mediacom
Customer service

After making a payment with a cust. Srv rep (couldn't use the automated sys as it kept putting me in the 'loop of death' and not allowing me to use the automated system i had my internet and phone serv. Disconnected. It took 5 calls to 6 different representatives with included 2 disconnected calls *and* a trip to the local office to get a service call for the next day set up. I was out of service for 3 days and found out it was the reps fault who took my payment over the phone who removed the services off my account at the time i made the payment! I was compensated all of $4.47 for their stupid mistake and my inconvienance... I hate these people. Their way of taking care of customers is to get rid of us as quickly as possible -without - respolving our problems... I'm sure it's all a call stat situation, but in my book that is not/not/not customer service.

Dickheads!

Company: Mediacom
Country: USA
State: Missouri
City: Springfield

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