DirecTV
Took $875 from my acct without my consent

I paid this acct with my checkcard which is in my husbands name before. The idiots took out 875.00 from my account without my authorization. Claims they can since the money was owed to them. The agreement we made was that if I reconnected the service and allowed them to keep what we owed for service previously, they would give me a refund in 3-4 business days for refund. That came and went. Called back was told refund was never filed that it wouldn’t be available for at least 14 business days a refund was not guaranteed and may just have to accept 675.00 of Direct TV credit, and not to call back till then and refused to give me a supervisor. Called back the info didn’t sound right was turned over to some very rude lady. Told me they would call me when they were ready to give me the refund.

Company: DirecTV
Country: USA
Site: directv.com

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